Carpets & upholstery represent a substantial investment across your complex, it is also the first sense of freshness your guests feel when they enter your rooms.

We recommend an annual service to keep them clean and well maintained, this extensively increases the life of the carpets & upholstery and has the added bonus of ensuring guests know they are staying in the best place! Our deep clean services help you maintain the beauty, appearance and feel of your room’s year in and year out.

Resort Friendly thoroughly understand the needs of your sector and our entire business is catered to you and your needs as a complex, including quick turn around times in between guests and drying times.

Stay Calm – Don’t Panic – Remember we are an extension of your team.

One phone call/email or text to Resort Friendly is all it takes for us to come running to your assistance. Our emergency response vehicles are fully equipped to get that water out of your carpets and get the carpets restored so you can sell that room at the fastest pace possible.

If water damage is left untreated it will lead to the reproduction of mould and bacteria spores, creating another aspect of work to remove mould on top of the original water damage. The longer water is left the more extensive the damage can become. Removing the water is the priority, then we will work quickly to dry out water. After which we then work to remove bacteria, mould, and water stains.

Water damage can involve 3 different types of water. It’s useful to be able to identify and understand these categories as it will help both you and us know what precautions to take on-site. You should also be aware that without being treated, water will over time become more contaminated, changing category as it slowly turns into what’s classed as ‘black water’

CLEAN WATER

In simple terms clean water is that which is used for drinking, washing, toilet flushing, cooking, and farm irrigation – in other words it’s come from a potable supply line. If the water has come into contact or passed through other areas it may have mixed with soils or contaminants from floor coverings, sub-flooring, walls, decking, and other building materials, making it non potable. ‘Clean water’ when left alone will over time become contaminated with bacteria and turn into ‘grey’ or ‘black’ water. Sources of clean water include (but not limited) the overflow of running taps, a bath, or a sink.

GREY WATER

Grey water is that which is polluted and contains contaminants which make it unsafe for consumption. It contains harmful micro-organisms and nutrients which cause grey water to quickly turn black if it’s not attended to. This category of water is dangerous and is best left to a professional to clean up. Examples of grey water include (but not limited to): Overflow from a toilet containing some urine but no faeces. Water from household appliances such as a dishwasher or washing machine. A punctured waterbed or broken aquarium which contains chemically treated water. Water that is flowing from a hole in the roof and which has passed through ceiling insulation.

BLACK WATER

This type of water is harmful to living things and could cause serious illness or death if consumed. Despite its name, the water doesn’t have to look black – it can be clear and may or may not smell. Substances the water may contain include pesticides, faeces, urine, pathogenic waste, bacteria, land other dangerous chemicals or micro-organisms. You should always call in a professional to deal with this type of water damage. Sources of black water include (but not limited to): Sewer water or back-up from a sewer. Rising water from streams, dams or rivers. Toilet water back- flow from beyond the toilet trap. Ground or surface water, sea water.

Mattresses are the most important item to keep clean in your rooms. A guest staying at your complex will remember their stay by how well they slept.

Keeping them clean and well maintained extensively increases the life of your mattresses by upto 10 years and brings significant health benefits, especially to those guests with allergies like dust mite allergies. Resort Friendly recommends at least an annual clean (even if you have mattress protectors).

Resort Friendly thoroughly understands that the turnaround of your rooms are crucial and we have studied ways to ensure your mattresses are cleaned and dry for your next guest, ask us how.

Cleaning leather is like cleaning your skin, Resort Friendly uses 4 crucial steps to prevent breakage and wear in your leather upholstery.

Step 1: Exfoliate

Step 2: Cleanse and moisturise

Step 3: Close the pores

Step 4: Protect

There are no shortcuts to protecting your leather, Resort Friendly recommends a Biannual or an annual clean (depending on usage) will prolong the life of your leather and keep it clean and shiny.

Resort Friendly caters to the individual needs of your complex, our offering can include a one of service to eradicate an infestation of any kind to a 12-month pest management plan inclusive of warranties. This usually includes a plan for ants, cockroaches, spiders, silverfish, and rodents across your complex. Being local means if you have any issues we are just round the corner and guarantee a maximum 24hour turn around.

Resort Friendly uses a one-of-a-kind job management system that creates check lists of your unit numbers, with the ability to track down to the minute when a room was treated. All our products are safe and friendly for your guests.

Bedbugs are one of those things in life that we simply do not wish to talk about or admit to having any potential infestations let alone actually having an infestation. Bed bugs over the centuries has become a stigma due to myths associated with the bug, such as: “only dirty, cluttered places get bedbugs”. Another misconception is that if you find you have a bedbug infestation you have to “destroy all infested clothing and furniture” it is totally untrue!

Over the past few years, Australia has encountered a rise in the infestation of the bedbug and as such, there has also been an insurgence of more myth, bedbug management devices and products. Like the myths, not all of these devices are effective in controlling these pests.

Bedbugs are small, oval shaped insects that live on the blood of humans or animals. An adult can grow to the size of an apple seed. They do not fly but they can move over floors, walls, and ceilings quickly. They are a nuisance and do not restrict their breeding activities or infestations to beds alone. There is a process in eliminating bed bugs, talk to our friendly team to work out the best treatment for you and our number 1 piece of advice is act quickly.

Resort Friendly carry out thorough inspections across many complexes, we understand the need to be 100% accurate when looking at you and your clients’ investments and to report back on ways to help prevent the risk of a Termite attack.

The purpose of a timber pest report on a property is to assess the following:

• Evidence of Timber pests

• Severity of damage caused by timber pests

• Susceptibility of building to infestation by timber pests

• Remedial and protective measures required

• Educate you about termites and the risks

• Prevention advice

Termites are one of the most destructive pests in Australia. Regular termite inspections by an experienced timber pest inspector is recommended. An inspection of the property should be carried out every 6-12 months to increase the chance of early detection before any major damage. All termite inspections come with a comprehensive report including information related to areas conducive to termite attack and how best to correct the problems as well as details about all timber damage found. We offer a fully detailed visual termite Inspection that goes above and beyond the Australian standards.

Resort Friendly offers a concise Base Composite Meth Screening service to ascertain if Meth is present in a property. This test determines if the level exceeds the national acceptable standard of a maximum of 0.5μg/100cm². In the event the result indicates higher than acceptable levels, in depth room sampling is required. Resort Friendly will notify you if this is the case.

Resort Friendly’s services are designed to ensure that you don’t have any rooms that are contaminated with methamphetamine residue or other contaminants associated with the manufacture or consumption of methamphetamine.

All Resort Friendly service technicians are trained to the highest possible level of competency with results available within minutes of samples being taken.

METH – WHAT IS IT?

Methamphetamine or Meth (ice, chalk, glass, etc.), is a highly addictive chemical-based stimulant that affects the central nervous system. In non-prescribed doses, Meth causes a very high stimulant level to the brain with adverse effects on the body, including appetite suppression, increased physical activity and talkativeness and a strong sense of euphoria. Meth is a poison that acts firstly as a stimulant then systematically starts to destroy the body.

HOW DOES METH CONTAMINATE A SURFACE?

The larger concern relates to the manufacture of the drug in dwellings. The process of manufacturing methamphetamine can include heavy metals, carcinogenic hydrocarbons, and other toxic chemicals. Some of these will ‘air out’ eventually, but many will persist in the air, on surfaces and inside porous materials. Solid forms of methamphetamine can be spilled and worked into carpets and furniture.

SYMPTOMS & EFFECTS OF METH EXPOSURE

• Headaches

• Watery or burning eyes

• Nausea

• Burning skin

• Coughing or choking

• Pain in diaphragm

• Feeling of coldness or weakness

• Shortness of breath/dizziness

• Decrease in cognitive function, vertigo and convulsions

• Cardiovascular problems, including rapid heart rate, irregular heartbeat, and increased blood pressure

• Hyperthermia (elevated body temperature) and convulsions may occur with methamphetamine overdose, and if not treated immediately, can result in death

• Methamphetamine Psychosis: heavy and frequent use can lead to “methamphetamine psychosis” for some people. This condition is characterised by paranoid delusions, hallucinations and bizarre, aggressive, or violent behaviour

• Young children are particularly susceptible to the health effects of meth residue exposure.

YOUR GUESTS HEALTH & SAFETY IS PARAMOUNT

If you have any doubt, you need to know what you are exposing your guest to. Exposure to methamphetamine residue can create significant short and long-term health risks. The toxic vapours permeate the property surfaces and those exposed to these surfaces can ingest the contaminants. Babies and small children exposed to the toxic by-products tend to suffer a higher degree of health issues.

Traditional cleaning has always been based on seeing a visibly clean environment. Infection Control cleaning is a new method to remove, kill and prevent the things we can’t see. Millions of bacteria and viruses live among us in our day to day lives. They go unseen and unnoticed until they enter our bodies and make us unwell. By this stage, it is too late. Other infections such as Norovirus affect thousands of people each year, closing restaurants, businesses, schools, and hotels.

Using Resort Friendly’s fogging system, causes minimum downtime and disruption. It can be used to treat small, large, and hard to reach areas in a short period of time. We use fogging through the application of Biomist to kill up to 99.999% of harmful pathogens such as Norovirus, Swine Flu, E. coli, Salmonella, Legionella and many more. This provides all our clients with the peace of mind they deserve.

HOW IT WORKS

After a thorough clean, our fogging operatives fill each room with a fine mist of 10-micron particles. As the particles settle onto all the surfaces, our powerful sterilizing agent kicks into action killing Bacteria, Spores and Viruses fast. Our fogging machines generate extremely small droplets of specialist disinfectant which settle underneath, on top of and on the sides of objects, soft furnishings, furniture, and hard to reach areas. This efficient process significantly reduces pathogens when compared to manual surface cleaning resulting in a cleaner and safer environment.